Privacy Policy

Introduction

Spartanburg Steel Products ("SSP," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website spartanburgsteelproducts.com (the "Site") or use our services.

By using our Site, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our Site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit a quote request form
• Contact us through our contact forms
• Apply for employment through our careers section
• Subscribe to our newsletters or communications
• Participate in surveys or provide feedback

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Project details and specifications
• Resume and employment history (for job applications)
• Any other information you choose to provide

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visits

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested information
• To process quote requests and provide manufacturing services
• To communicate with you about our products and services
• To improve our website and user experience
• To analyze website traffic and usage patterns
• To process job applications and recruitment activities
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure website security

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies and other tracking technologies to collect information about your use of our Site. This information is used to compile reports and help us improve our Site.

Google Analytics may collect information such as:

• Pages you visit and time spent on each page
• How you arrived at our Site
• Your general geographic location
• Device and browser information

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For more information about Google Analytics, please visit Google's Analytics Terms of Service.

How We Share Your Information

We do not sell your personal information. We do not sell, rent, trade, or otherwise transfer your personal information to third parties for monetary or other valuable consideration. We may share your personal information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting business (such as website hosting, analytics, and email services). These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose information when required by law, court order, or legal process, or to protect our rights, property, or safety, or that of our users or others
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets, subject to the same privacy protections
• With Your Consent: We may share information with your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Right to Know: You have the right to request information about the personal information we collect, use, disclose, and sell (if applicable)
• Right to Access: You have the right to access the personal information we hold about you
• Right to Correction: You have the right to request correction of inaccurate or incomplete information
• Right to Deletion: You have the right to request deletion of your personal information, subject to certain exceptions
• Right to Portability: You have the right to receive your personal information in a portable format
• Right to Object: You have the right to object to certain processing of your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframes required by applicable law.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Your California Privacy Rights

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell (if applicable). We do not sell personal information.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions (e.g., if we need to retain information for legal compliance, complete transactions, or protect against fraud).
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the sale or sharing of your personal information. We do not sell or share your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as precise geolocation, racial or ethnic origin, religious beliefs, etc.) to that which is necessary to provide requested goods or services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. We will not deny goods or services, charge different prices, or provide a different level or quality of services because you exercised your rights.

Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information:

• Identifiers: Name, email address, phone number, mailing address, IP address
• Commercial Information: Company name, job title, project details, quote requests
• Internet or Network Activity: Browsing history, pages viewed, time spent on pages, referring website addresses
• Geolocation Data: General location data derived from IP address
• Professional or Employment-Related Information: Resume, employment history (for job applications)
• Inferences: Information derived from the above categories to understand preferences and improve services

Business Purposes for Collection

We collect personal information for the following business purposes:

• To provide and improve our services
• To respond to inquiries and process quote requests
• To communicate with you about our products and services
• To analyze website usage and improve user experience
• To process job applications
• To comply with legal obligations
• To protect against fraud and ensure security

How to Exercise Your California Privacy Rights

To exercise your California privacy rights, please contact us:

• Email: sales@ssprod.com
• Phone: (864) 585-5211
• Mail: Spartanburg Steel Products, 1290 New Cut Rd, Spartanburg, SC 29303

When you submit a request, we may need to verify your identity to protect your privacy. We will respond to your request within 45 days, or as otherwise required by law. If we need more time, we will inform you of the reason and extension period.

Authorized Agents: You may designate an authorized agent to make a request on your behalf. We may require proof that you have authorized the agent to act on your behalf and may need to verify your identity directly.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. We use these technologies for our own business purposes and do not sell or share this information for cross-context behavioral advertising. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our Site.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: